About the Role
We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. This Telemarketer will be responsible for influencing existing or potential customers to buy our products.
A successful telemarketer must be friendly, persuasive and understand the customer’s requirements in a short time and present solutions that meet their needs. The individual must be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
- Cold call people using a given phone directory to sell products
- Answer incoming calls from prospective customers
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how our products meet their needs
- Record the customer’s personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
- Explaining products and product prices
Skills and Requirements
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- Holds a first degree in marketing, business or a related field